Air Canada: the chatbot liability case
In February 2024, the Civil Resolution Tribunal of British Columbia (CRT) held that the company bears responsibility for inaccurate information provided by its web chatbot. The ruling has become a touchstone for consumer‑facing AI practices. Benefit for the reader. The case clarifies how human responsibility (مَسْؤُولِيَّةٌ بَشَرِيَّةٌ) and transparency (شَفَافِيَّةٌ) are understood in consumer services […]